At Bano Hair Oil, customer satisfaction is important to us. If you experience an issue with your order, we’re here to help. 

Returns 

Due to the nature of personal care products, opened or used products cannot be returned or exchanged for hygiene and safety reasons. 

Damaged or Incorrect Items 

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Kindly provide your order number along with clear photos of the product and packaging so we can review your request. 

Eligibility 

A return or replacement may be approved if: 

• You received the wrong product. 

• The product arrived damaged or leaking. 

• The product was defective upon delivery. 

Refunds & Replacements 

Once your request is reviewed and approved, we will offer one of the following: 

• A replacement product, or 

• A refund, where applicable. 

Refunds, if approved, will be processed using the original payment method or another mutually agreed method. 

Non-Returnable Items 

We cannot accept returns for: 

• Opened or used products. 

• Products damaged due to misuse or improper storage. 

• Requests made after the specified reporting period.